Welcome to Bestyama’s FAQ Page!
Here, we’ve compiled answers to common questions from our customers. If you can’t find what you’re looking for, feel free to contact us directly.

What payment methods do you accept?
We currently accept payments via PayPal, which allows you to securely pay using your PayPal account or with a credit/debit card via PayPal without creating an account.

What is your shipping policy?

• Order Cutoff Time: 5:00 PM (Eastern Standard Time)
• Order Handling Time: 1-2 Business Days (Monday - Friday)
• Delivery Time: 2-3 Business Days (Monday - Friday)
• Shipping Carrier: Trusted carriers like UPS, FedEx, and Royal Mail.
• Shipping Costs: Free shipping on all orders.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package directly on the carrier’s website or through the Track Your Order page on our website.

What should I do if my package is lost?
If your package is marked as delivered but you haven’t received it:

• Verify the shipping address.
• Check all possible delivery locations.
• Ask neighbors or family members if they accepted the package.
• Contact the courier with your tracking number to initiate a claim.

If the package is declared lost, contact us at info@bestyama.store with your order number, and we will reship your order or issue a refund.

Do you ship internationally?
Currently, we only ship within the United Kingdom.

What do I do if I received a defective or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us within 8 days of delivery. Include a photo of the item and your order number when reaching out to info@bestyama.store. We’ll arrange for a replacement or full refund.

Can I return a product?
Yes, we accept returns within 30 days of delivery. Products must be unused, unopened, and in their original packaging. Contact us at info@bestyama.store to initiate a return.

Who pays for return shipping?
Return shipping costs are the customer’s responsibility, regardless of the reason for the return.

How long does it take to process a refund?
Refunds are processed within 10 business days of receiving and verifying the returned item. The refund will be issued to the original payment method.

Why haven’t I received my tracking number?
Tracking numbers are usually sent 1-2 business days after shipping. Please check your spam folder or search for "Bestyama" in your email inbox.

Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placement, provided it hasn’t entered the fulfillment process. Please contact us at info@bestyama.store or +44 7399455468 for assistance.

How do you handle customer privacy?
We are committed to protecting your privacy. Your personal information is used solely for order processing, customer service, and marketing communications (with your consent). Please review our Privacy Policy for more details.

How can I contact customer support?
For assistance, reach out to our support team:

• Email: info@bestyama.store
• Phone: +44 7399455468
• Operating Hours: Monday to Friday | 9:00 AM - 5:00 PM EST